The politicians get ruthless coaching in "Staying on message". The public thinks all pilots are heroes and they would love to support you: but you guys must learn to stay on message!
I agree, after the recent events at QF the pilots have come over as the very people who saved the airlines brand damage, AJ got a free ride, it could have been worse.
I believe this video pretty much sums up the spin at Qantas, when it suits the management the pilots are fantastic, the hypocrisy of it all, it makes no sense to stretch the truth as AJ did on national TV.
If the pilots stay on a simple message the public/punters will see through it all, a bit like the Sol Trujillo days at Telstra, take the money and run. This style of airline management is beginning to tire, and I feel AJ shot himself in the foot with his answers to the last two questions, he answered poorly.