He has said his secret weapon is: Engaged staff.
Since he's been there I haven't seen one pilot not extend or play EBA hard ball on one issue. As I said in another thread that could change at EBA time depending on how its managed.
In a previous company crew would have the EBA out on every sector with roster in hand. They wouldn't extend one minute not for a million dollars.
The company saw its staff (particularly flight crew) as the enemy and the opposite was also true. It was like going to war every day. Thats years ago now I don't miss it one bit.