Lets hope they can step back from the "I know best, I am the best and I will show everone how good I am" attitude which has been the downfall of many businesses and can address the weakness and build on the strengths. If I was CP then I would wonder how much the action of others is undermining and devaluing (my shareholding) in what had been a great business rather than enhancing it.
Heliair historically was a good company, it appears from the posts of many to be having a rough time now, lets hope they can learn and turn that around before its too late. In my experience, the greatest asset to a company is how they react to criticism and move forward from it. Ego has no place in a good company, it should depend on a good team capable of listening to what is being said and adopting and growing from it.
People will never totally agree as to the best way to do something, a skilled business man / manager uses the skills of a strong team to take direction, always respecting the most important person in the equation - the customer.
A professional, consistant approach will always pay dividends (and save a lot of money due to law suits over dismissals or disgruntled clients). I am speaking in general business terms rather than speculating that this is happening at Heliair.
I am sitting on the fence but guess that the next few weeks will decide the future of Heliair, SB's display has raised lots of questions about the ethos towards professionalism and the future. Most people (customers) in my experience in this situation don't make a noise, they vote with their feet and take business elsewhere, avoiding bringing controversy and avoidable hassle into their own busy lives.
Last edited by goldeneaglepilot; 23rd February 2011 at 09:59.