Geehova
your quote
There are no accolades for coming second and enemies don't respect "best practice". To win the match we need to be responsive not procedural.
rings very true in all aspects of what we do.
We've allowed ourselves in all facets of our operation (not 'business') to get totally bogged down by meaningless, time-consuming, unproductive management process. It almost drives me to tears when I see people fail to apply common sense, preferring @rse covering tactics to no effect.
Sadly I don't see it getting better as those that get to the top are those that employ excel and powerpoint to best effect, not those who have a brain.