I upgraded my wife, a very experienced user of Word 6 and Word 97 to Word XP about 7 years ago. She has used it ever since. The other week she was writing and formatting a play script. To do this she included some excerpts she had downloaded from t'internet. The trouble was that these excerpts contained some advanced Word formatting commands with the result that, even with her experience, she was unable to format her script in the way that she wanted. After I had also tried and failed to format the text concerned because of all the advanced formatting that neither of us could either understand or remove, I finally managed to cut and paste the file into wordpad which failed to understand these commands, so the "purified" .txt file could be opened in Word, saved as a .doc file and then completely re-formatted in the form that my wife required. It took her ages but she finally obtained the result that she wanted. IMHO Microsoft's programming is so intuitive that "IT" thinks it knows what you want and manages to ensure that no other requirements can be implimented.
It is for this reason that I have often turned down the use of Word in DTP applications because of its insistence that words shall be placed "here" instead of where I want them. I remember once finding that to get a phrase placed exactly where I wanted, I had to quadruple its size and put it in subscript. This was too complex for me so I used a piece of well known software where I could pick up the words and move 'em with my mouse to their precise required location. So easy!
P.P.