The SCCM returned to the flight deck to update the commander, and while the flight crew acknowledged her presence, she did not convey her concerns on the need to evacuate the passengers as the flight crew were busy dealing with the incident.
After the evacuation a number of comments were made by passengers concerning an apparent lack of assistance and direction given to them outside the aircraft. The airfield operator considered this was due to some agencies not being initially informed of the incident.
In most circumstances the evacuation command will be initiated by the Commander. This will immediately cause the cabin crew to put into action their evacuation drill. If communication is impossible with the
pilots and the situation is life-threatening to passengers and crew (e.g. breaking up of the aircraft, an uncontrollable fire in the cabin or ditching), the ICM will initiate the evacuation.