Dear Forum members,
We will attempt to address
VB's latest post.
1. Regarding disabling Rapport's anonymous reports - During the installation process there is a check box that clearly states that you agree to send these reports. Clearing the check box disables the report sending. There is also an option to enable or disable this feature inside the Rapport console under "Edit policy".
2. Rapport does not automatically disable any functionality of your installed security product. If you believe that Rapport has conflicted with a security product on your computer, please contact support and let us know. We run extensive tests with many security products to ensure compatibility, and the page which displays this has already been shared on this thread.
3. The files that remain after uninstalling Rapport are user data and logs that can be manually deleted after restarting the computer. These are left there like many other software products leave them, for 2 main reasons - a. A re-install would result in all of your personal settings still in place so you won't have to repeat decisions and processes you did with Rapport. b. If you choose to report a problem to us, the encrypted logs can be sent to Trusteer to be analyzed.
These files do not have any effect whatsoever once Rapport is removed from the program files folder, which occurs after normally uninstalling through the control panel and restarting the computer. The technical information within them is not sent anywhere and is encrypted.
4. Regarding our revenue - You can read everything about our company right here:
Company | Trusteer
Best Regards,
Trusteer Support Team