cessnapete.
The Help desk does not handle any FPL related queries. Any issues related to flight planning are handled by FP1 here in Brussels (003227451950) or FP2 in Paris (0033169883820) dependent on area of departure.
If you need to know which to call for which area of departure you can find the areas of responsibility here:
http://myorbite.eurocontrol.int/http...CFMU_Staff.pdf
Section 2.1 (pg. 29/555)
In answer to your second question, some FPLs are corrected to the required routeing. Normally this is done if the filer submits "IFPS re-route accepted" in field 18 of the FPL. This, however was a procedure designed for the Kosovo crisis and there is no obligation for the FP operator to correct your route.
Often there are routeing restrictions applied by ACCs meaning that we cannot accept your original route even though you may well end up flying it (danger areas, airway closures, military activity etc, etc).
Have you used IFPUV? It WILL let you put in ADEP- DCT- ADES and then it will supply you with the correct route to file. That will also save an FP operator having to correct your FPL. Too radical?
