Pilot warehouse still failing to deliver in 2011
Just wanted to let everyone know that Pilot warehouse still have delivery and customer service problems. They haven't delivered an order to me which has been outstanding since Nov, 2010 and their phone is either engaged or is not answered. I have also sent them 4 emails none of which have been replied to.
One of the emails was an order cancellation in which I specifically asked for acknowledgement, and now I have to go to the bother of a registered letter to cover myself just in case they do deliver something at some point.
A company with such appalling customer service does not deserve to be a successful business. With the number of similar stories on this forum, my view is that people are taking an unnecessary risk in ordering from this company.