(she refered to his top of climb PA, as sounding like a kid who just got his first pube)
Sidenote: Just saying, what's that got to do with it? Why could you not just say 'One of the pilots of a Virgin aircraft experienced...'? This is useless derogatory information that is of no valid addition to the point you're (or rather your friend) is trying to make.
She thought she was going to die.
It always humours me how people automatically assume that they are going to die because of a go-around when it's usually a case of the pilots making a decision to go-around so as to avoid a potentially catastrophic accident that would almost definitely end worse if they were to continue the approach (Garuda 200 is probably a good example of this).