Operations/ flight department of one
Flowman, thanks for the information and the heads up.
I will reinforce the opinions of other posters by saying that my operations/ flight department consists of only little old me, and when I am down route and away from my home computer/ office the only way that I can provide my boss with the service that he is paying handsomely for is to call the ever so helpful help desk.
Please don't make my life any harder by taking away the man that can help me in an instant. Perhaps he can't make the problem go away every time but at least if he can't fix it he can tell me why and i don't look stupid in front of the boss who wants an answer.