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Old 7th Feb 2011, 13:20
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flowman

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CFMU E-Helpdesk

A replacement to the current CFMU telephone Helpdesk has been developed. It is called the E-Helpdesk..

From 22nd June ALL aircraft operators and flight handling agents will have access to the service

The telephone Helpdesk service will be reduced from Tuesday 29th June.

All aircraft operators and handling agents should take steps now to transfer their Helpdesk queries to this new system. There will be delays in responding to telephone queries from Tuesday 29th June.

The E-Helpdesk is accessed through the protected NOP portal. ALL AIRCRAFT OPERATORS AND FLIGHT HANDLING AGENTS HOLDING SECURE ACCESS TOKENS WILL AUTOMATICALLY BE GIVEN ACCESS TO THE E-HELPDESK FROM 23/06/11.

A short training package is available at: \\cfmufs01\group\OPSD\Support\TC\internal_user_guides\CFMU_E-Helpdesk\cfmu_ehelpdesk_viewlet_swf.html
The system is very easy to use and it will take no more than 20 minutes for your staff to follow the tutorials.

Furthermore, pls be informed that the E-Helpdesk works best with Mozilla Firefox! It does work with Internet Explorer but there have been occasional reliability problems with IE8. Firefox has been problem free.

Thanks,
flowman

Last edited by flowman; 6th Jul 2011 at 12:07. Reason: New training package link
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