All fine and dandy except they have just turned round and said that they can't transfer my 'Blueyonder' email address, and it won't work once we leave this house, because the new place is in a different telephone exchange area, and I will have to change it for a new 'Virgin' email address.
To say this would be an inconvenience is understating things somewhat - it's my principal business email address, with something over 1,000 contacts, and many years of useage.
Erm ... mistake, basically.
Do not rely on your connectivity ISP for an email address, because you will connect to the internet by different means at different times and from different places. Especially for business email addresses, get your own domain, then you can move it around email providers if and as necessary (I've moved mine once, and with co-operation from both it was completely painless).
Plus having a proper address of your own, rather than m y n a m e @ i s p n a m e . c o m, makes you look rather more of a grown-up to your customers.