Moving house - Virgin / Blueyonder email incompatability
Hi all,
Any help with this one would be mightily appreciated please !!
We currently have all telephone, email, broadband, TV etc with Virgin. We are moving house (miles away) and tonight spoke to Virgin to arrange dis/re-connection and to transfer everything across to the new house.
All fine and dandy except they have just turned round and said that they can't transfer my 'Blueyonder' email address, and it won't work once we leave this house, because the new place is in a different telephone exchange area, and I will have to change it for a new 'Virgin' email address.
To say this would be an inconvenience is understating things somewhat - it's my principal business email address, with something over 1,000 contacts, and many years of useage.
For the life of me I can't see why they can't simply 'point' the old address to the new setup / exchange.. It can't exactly be rocket science, or have I missed something fundamental?? Or, did they, when they set up the system??
I can't be the first person this has happened to, although they'd have us believe that this is a 'unique situation', previously unheard of in the civilised world. Yeah, right..
Just wondering if anyone else has had any experience of this problem and/or Virgin's attitude, and if so, has any suggestions to help them re-think the technical possibilities?
Thanks for any and all advice
CS