We aimed to select airlines that have come up with interesting innovations in recent years, be it as part of a company culture of continuous innovation, a strategy to challenge the industry status quo, or as part of efforts to catch up after years of underinvestment.
Well, as far as I'm concerned, the LCC JQ 'innovation' spawned by QF certainly doesn't inspire any confidence whatsoever that the management of either entity has a clue about what continuous improvement/innovation is all about! The only evidence I'm seeing of a challenge to industry status quo with either QF or JQ is the challenge to see what can be cut next in the race to the bottom for the most crappy product on offer.
The years of underinvestment in the QF domestic offering is quite obvious if you're a regular traveller................it's all...............so bloody TIRED!
The only bright spot on the horizon is the QF frontline staff. IMHO, as a frequent traveller, they do a
great job!
