If the swapping of parts happens as outlined above, are other clients of those facilities having similar problems to the rat??
If that isn't the case, surely there is something else going on here.
Regardless something needs to be done to get to the bottom of what is fast appearing to be a worrying trend.
Re an external review, be careful what you wish for.A lot of things can happen to massage the results and everyone keeps smelling of roses. Surely this is a regulatory matter provided they have the political will and the b....s to do it.
In the meantime, my in laws have abandoned the rat for better service and price on their latest J class sojourn offshore.Add another family to the list and nothing to do with maintenance issues.