Yup.......you can blame political correctness OH&S and a few other methodologies of modern society for that
I say bring back the hard line Jaba. This country is losing the plot and fast!
As for QF maintenance well I don't know what the stats are but I do know that the travelling public expect lower and lower fares, perfect service with 100% safety all the time. Somethings gotta give eventually!
Time for some reform in this industry.