Depressurization
It should come as no surprise that passenger comments will be picked up by the media. The reason for the loss of pressurization will be found. No doubt we will learn, in time, whether it was a rapid depressurization or a slow leak which was not detected until the Cabin Altitude warning was seen/heard. Either way the descent was required to be expeditious and, apparently, was not able to be executed in time to prevent the "rubber jungle" appearing as the cabin altitude reached about 14000'. I am sure the crew did everything in an orderly manner and spoke to the pax at the appropriate time.