Good for you, with your attitude business must be blooming!
It hasn't been this good for a long time, thank you. Turnover has increased by 37% over the same period in 2010, so we must be treating our clients properly.
You see, our secret is to keep our clients totally informed of what is going on. If we need to ask them to do something we tell them why, when and how. If there is any change in plan they are informed in good time.
We do not keep our clients in the dark, we offer them the respect they deserve, and we do all possible to keep them.
Clients, customers - passengers even - are always aware that is THEM who have the choice of using the company or organisation that serves them best.
If not, they take their business elsewhere.