Or South West etc.etc.
Please don't think I'm excusing bad behaviour, I certainly am not, my own opinion is that any company is stronger long term when it has a stable, well rewarded and recognised workforce. Not that people should be fat, dumb and lazy of course, but all working for the good of the company and eachother.
In 10 years time we'll see if RYR's management strategy has been successful. So far it has and they've been able to get away with stuff like using contractors etc simply because there are more people seeking jobs than there are jobs, so they've been in the driving seat.
IF things change in the job market (and that is a big if) then the current set up might not be sustainable. Only time will tell.