At LGW many reports from cleaners, tuggies, loaders, toiletiers, and security guards filter through to Tech Control via the flight deck or through the TRM. We always go out and have a look. Most of the time it's nothing to worry about but occasionally it's something significant which needs action. We always make a point of thanking whoever reported so they will not feel silly if it happens again. It's good to have a "reporting culture" because one day it might make a big difference! Not sure about other airlines but we normally don't go near the a/c during the day. We only attend for a "called in" defect. Therefore a leak or other significant defect might go undetected till the night-stop.
Last edited by yotty; 23rd January 2011 at 08:00.