BA computer system
I had made a booking for flights from Glasgow to London and return. Unfortunately, because of family illness I had to cancel the outward flight and this means that the return flight is also cancelled.
After a long (20 minutes) hold on the phone I spoke to a very pleasant BA person who advised me that if I cancelled with her I would get £15 of my taxes back but if I did it on line I would get £30. I've tried repeatedly to cancel on line but constantly get this message
"Unfortunately our systems are not responding, so we are unable to process your request at the moment.
We apologise for this inconvenience and suggest you try again later."
It is hard to imagine that a major airline's systems would be out of action for a day but does anyone have any idea what I might be doing wrong?
Many thanks