PPRuNe Forums - View Single Post - Ryanair-Questions, comments, bouquets & brickbats (Merged) II
Old 19th Jan 2011, 16:53
  #101 (permalink)  
flyme273
 
Join Date: Jul 2007
Location: Netherlands
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I booked my family with Ryan Air. I used my wife's name Wiesje - it's a common short form of Willemiena, same as Tony in place of Anthony, or Mike in place of Micheal.

The check-in service insisted this was a passenger change and charged Euro 125.00.

Incidently, this is the highest charge in the industry by a large margin.

I appealed to Ryan Air and after a long time received a standard form reply directing myself to their Terms and Conditions - without stating which clause they were invoking. A second appeal received the same response.

I was left feeling decidledy "ripped-off".

A better relationship with their passengers may even produce more business for Ryan Air.
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