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Thread: SWA Captain delays flight for bereaved passenger!
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Old 19th Jan 2011, 05:56
  #58 (permalink)  
Chris2303
 
Join Date: Nov 2006
Location: Auckland, New Zealand
Posts: 81
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One thing which really impressed me about this was that Southwest hierachy said "We encourage our staff to use their intiative".

That attitude must pay real dividends with the staff.
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