It may not be an "emergency", but as far as the punters are concerned .... it's more proof that something's rotten in the state of Qantas! It's more proof that there's a pretty good chance my aircraft won't leave on time, or won't leave, or it will get diverted or something may go bang in the night... in the middle of the Pacific.
All these "perceptions" are starting to make the competition look pretty attractive.
What will change these "perceptions" ?