Late connects (12-15?)heading to Europe. Miss the flight and they'll be 24 hrs delayed. Little do we know it's the future bride, groom, parents, and a couple of friends heading to the overseas wedding.
Management has already decided that they'll miss their connections. The employees decide they will MAKE the connection. So the departure gets delayed. People make the flight.
Think they're all happy? No. Two have been reassigned seats in business instead of F/C. Not happy. The drama starts.
Luckily the others understood the circumstances. How would we withheld other upgrades because we're holding the seats for people that officially will never make the flight???. Thankfully the others convinced the father of the bride to calm down before he got himself removed from the flight.
So would the father write a thank you note or would he write a complaint?
"No good deed goes unpunished."