@Bettygirl, the mother specifically wanted a separate seat for her infant (+carseat) She was also trying to access pprune expertise before paying the 1.50CHF per minute EZY charges in Switzerland for phone enquiries.
Strange how that is so expensive compared to other countries (eg UK 65p) Also EZY is the only operator on this route so why would she call a different airline if she can't fly with them, it would hardly be relevant.
@Anasys, Thanks this has now been done.....