It was EGSH.
I’m sure it was a one-off though, as I’ve never experienced it before or since, and they couldn’t have been more helpful when I was back there yesterday. I guess being human entitles us to an off day every now and then.
In any case, thanks for the moral support – I did consider having a quiet word when booking out, but decided against it. As Captain Stable said much more eloquently than what I can, no-one in this business needs raised blood pressure. IMHO, being philosophical is a lot safer than reacting & getting wound up.
I’ll just remember to pack the cakes with my flight bag next time!!
