PPRuNe Forums - View Single Post - SWA Captain delays flight for bereaved passenger!
Old 15th Jan 2011, 09:50
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sevenstrokeroll
 
Join Date: Oct 2007
Location: fort sheridan, il
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Not so long ago, it was standing policy at our hub airports to delay the last flight out /last bank of flights out if other flights were delayed. In this way those passengers who were late would still get to their destination on the last flight of the day.

WE stopped doing that when DOT started publishing delays and the media reported worst on time performance.

funny how passenger satisfaction fell.

hmmm
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