Cloud1
Actually, it's about us listening to the business passengers needs and adapting to accommodate as many of these as possible, without jeopardising the aircraft safety or our business model. Of course, passengers need to know the rules but...
They pay our wages
Economically it is better business practice to off load pax.
500kgs = 5 x pax + 5 x bags (approx) and equals 5 x pissed off pax
500kgs = 40 bags and equals 40 pissed off pax