I show them how to use the headset (that usually takes a while), how to strap in and out and how to open the door. For the rest its all on a card which I give them.
KISS
- I cover a little more if we are doing aeros because they will almost certainly be or feel very sick.
The rest - we just chat as we go.
Something like - we are going to land now, dont worry I have done it a few time before - oh and its probably best not talk during this phase unless you really need to, dont worry about the beeps and voices warning of 500 feet - well not too much anyway. Seems to about cover it.