I worked for cx a fair time ago and indeed in the 80s those were halcyon days. 411A - you can make some interesting points but you would be well- served to show a little compassion to the unwitting victims of grotesque cx mismanagement that became the 49-ers.
The arguments ref individuals in terms of their previous 'form' within the company are irrelevant. If a cx pilot had transgressed there was and remains a disciplinary process. The disgraceful and random, subjective and sudden sacking without appeal is a modern scar on the global airline industry. I will be buying John's book and I wish him and his fellow 49-ers best wishes and better fortunes.