This is the point. Time & again, in this forum for passengers do we see something really quite unpleasant take place at an airport and get commented upon, only for a pilot/engineer/atco, whoever wander along and tell us that we should sit up and listen to a technical explanation about why such and such happened and run along now.
As a passenger it's not my job to understand the technical details of airline operations. My job is to fund it.
The sooner some of you big watched aerial legends actually begin to understand this, that we pay for everything you get to do, everything, then we may at last begin to rehabilitate the reputation of certain companies and actually create an appeal for the service beyond price which is frankly what so many of them rely upon.
So, John R, your post actually does not apply to me at all does it?