PPRuNe Forums - View Single Post - New Qantas Check-in and Bag Drop - Sydney
Old 9th Jan 2011, 19:02
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Romulus
 
Join Date: Feb 2007
Location: Melbourne
Age: 57
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Apologies but just to get back on topic...

Back from New Zealand following a wedding over the weekend. Auto checkin worked like a dream, no mucking about trying to get tokens/ID discs read by scanners just a simple bar scan and bag tag printed followed by putting luggage on a conveyor (located less than 5 metres away from checking machine) and away you go.

I still don't like the lack of a human face at check in, I would have argued that was the very last thing Qantas or any other airline would outsource/ get rid of - control of the customer interface or user experience (depending on which bit of consultant speak you want). But they have and they've done it less effectively than the Kiwis.
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