[email protected]
Expect stonewalling, and no response. Even if you got in touch with a person - you will be passed on as a hot potato from person to person, department to department. In the UAE -"politeness is considered customer service" there is no commitment on their part to resolve or address your complaint. You will never get an answer, but maybe some sympathy. If you persist - they will get vindictive, avoid you or report you - as a troublemaker. The concept of "customer comes first" has not taken root amongst their authoritarian top down management philosophy yet. There is no feedback loop, since everyone is just supposed to blindly follow the draconion order.
The ground staff is incompetent, disempowered and passive at best. Anything outside of the routine makes them nervous and leaves them befuddled. Your dealing with badly trained foreign nationals from third world countries mostly.
Gross negligence, lack of personal integrity, and general stonewalling is my experience of trying to make a complaint.