I am the "neglectful" father whose children were taken to hospital and I take offense to your comments (wheelbarrow, airbourne). We were kept on the plane for close to six hours, the plane was de iced twice and we were aware of the conditions, we had baby powder in our hand luggage..some treats..but we assumed we could get something on the plane during our flight..travelling with children can be tricky as parent knows.
Water was given on the flight, but only after people insisted, including myself, approx 70 ml per person, about one third of a plastic beaker per person, we were given COLD water for the babys bottle,when asked about food the cabin crew said they could not sell sandwhiches, this was 3 hours into the sit, someone was kind enough to give over some food from their own hand luggage, which we were grateful for, after a young lady had collapsed, received treatment and had recovered, we were told to line up to the rear of the plane so the crew could "sell" food to passengers.
After 5 hours we were told to disembark. We went last off the plane to avoid a crush, went down stairs covered in snow and ice carrying small children and told to "hurry up" whilst digging a pram out of the snow, we were not assisted by cabin crew returning to building, we were pointed the way, in a blizzard and freezing conditions, we were kept in cold corridors before being processed by staff who told us we would get more info at Ryanair desk.
Back in the airport I went straight to purchase food and water, by this time you can imagine how my children were, and was charged for hot water for another babys bottle.
There were no Ryanair staff present in the airport to assist people, we were told they had closed the lines and desk just before we got off the plane..approx 4000 people stranded in airport..no buses running..few taxis, and we couldnt bring the kids out into what felt like -20 c, stuck......our children began to feel unwell and our 9 month old started to vomit on christmas eve morning..very few DAA staff to be seen but luckily I found someone to get a medical officer and an ambulance was called.
We got home close to 5 am and I spent the next few hours trying to contact by phone someone at DAA and Ryanair..I got thru to Ryanair and was asking about our flight..and got spoken to like I was dirt..not insulted but not exactly friendly. We are good parents who love our kids so much. We cancelled the holiday to visit their Grandparents and it took 4 days for the kids to get back to normal..our youngests first christmas..would you wish that on anyone?
I spoke to the paper out of principal because I am really angry that we recieved no help, info or otherwise, from a company who we paid for a service. I cant blame them for the snow, but I will blame them for the distress and discomfort they caused us. If Micheal O Leary is quoted " if you dont like it then £$*& Off," he has to ask himself would he want a christmas like that for his own kids?
Your comment is unfair, I put my children before anything else, I was not looking for attention, hence I remain anonnymous..but I will stand up for myself and my family and more people should, because Ryanair DEAL with complaints, but they dont listen to them.. it might be your family it happens to next!