Of course they won't apologise.
These are the people who join pprune and enter FR or Ryanair in the search facitlity on a daily basis and then post drivel simply to have a bash at a company about which they very obviosuly know very little.
If it's not the inadequate training or the stupid cabin crew it's the dumb, inexperienced pilots let loose on crappy (but often brand-new) machines and taking home peanuts of around £90k in the left seat.
I wonder what drives these plebs to such lengths?
Ignorance and/or jealousy are my two penn'orth.
Situation handled safely, no-one died, end of story.