Right I will pop along and have a quick word with Mr Cameron, he will get one of his chaps to ring one of yr chaps.
Your marketing manager waits for folk to ring him!! interesting approach.
If you read the thread, think you will see the latest fault was a fleet issue, nothing that could have been done even with yr expert advice you could have offered with yr one -500
Contrary to popular belief the airbridge actually has a pretty good success rate. Its just unfortunate when it does go wrong its not that easy just to put another jet (if available) on the route, any delay around the route for whatever reason has knock on effect that forces a 24hr delay. Yes its bloody frustrating for guys and girls getting home for any reason but untill the unbreakable machine is built its sadly going to happen.