PPRuNe Forums - View Single Post - When does the 'exceptional weather' stop being an excuse?
Old 27th Dec 2010, 13:57
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FL370 Officeboy
 
Join Date: Dec 2005
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When does the 'exceptional weather' stop being an excuse?

Just received an email from Easyjet about my cancelled flight in the first week of January:

Dear *FL370 Officeboy*,

We’re really sorry that your flight has been cancelled due to the exceptional weather. This is just to confirm that we’ve received your refund request and you should get your refund within the next four weeks.

We always aim to deal with refunds as quickly as possible but given the large number of passengers affected by the snow it’s taking a bit longer than usual. However, you can be certain that we have received your request and that we will refund your payment shortly.

We apologise for these difficulties and hope you’ll travel with us again.


Yours Sincerely


easyJet Customer Services
So my flight in 2 weeks has been cancelled due to the exceptional weather? Wow, do they know the lottery numbers for that week too?
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