as a pax who uses them into LCY, I must say I have watched them degenerate over the past few years. Withdrawing from routes such as IOM-LPL seems to be when the rot set in. The a/c are grubby and appear unloved, and the little freebies that make a difference have all gone.
Maybe it is time for a complete makeover, and the birth of StobartAir. If they keep the planes half as smart as the lorries, maybe consumer confidence will return.