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Thread: How does KLM get away with such poor customer service
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Old 22nd December 2010 | 15:13
  #25 (permalink)  
Capetonian
 
Joined: Feb 2001
Posts: 3,052
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From: In transit
Has KL customer service declined, since they got taken over by AF?
Nothing incorrect in asking this.

Overall, yes, but in fact in Holland, which is the only place where I've dealt with them, there is no noticeable difference.
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