Sunfish...
The exchange basically goes like this:
Manager (M): "I want "X" to be done this way like it says in this manual".
Informal Leader (L): "We can't do it that way. It doesn't work. It never has worked, the manual is BS. This is how we do it."
Manager: "I don't care what you do, I want it done like the theory says."
Informal Leader: "Listen Sonny........."
It's all downhill from there.
Sounds like you were listing to a bloke called Murray.
We listened for a while..Then the rest is history and the worst part is it never needed be that way
(ALAEA PIA 2007)