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Thread: How does KLM get away with such poor customer service
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Old 21st December 2010 | 19:19
  #20 (permalink)  
jackieofalltrades
 
Joined: Nov 2009
Posts: 348
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From: UK
Jackieofalltrades - didn't happen to have dark hair did she......
Yes she did!! No doubt it's the same dragon-faced lady
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