I thought my capacity to be amazed by this shambles had been exhausted but then I read this quote from a BBC report:
>>BAA chief executive Colin Matthews admitted they had been "too optimistic" on Saturday.
"We were doing extremely well up to the middle of Saturday, then we were hit by snow which we have not seen in Heathrow certainly in my lifetime," he said<<
BBC News - Has Heathrow's reputation been damaged?
As Mr Matthews himself points out there was no snow UNTIL the middle of Saturday at LHR, so quite what his definition of "doing well" prior to that is I have no clue.
The idea that the single fall of snow LHR experienced three days ago is somehow unprecedented is risible.
It now transpires that BAA did not even attempt to clear the southern runway, choosing instead to deliberately operate at half capacity and to therefore automatically fail its passengers without even breaking a sweat.