PPRuNe Forums - View Single Post - HEATHROW
Thread: HEATHROW
View Single Post
Old 21st Dec 2010, 14:00
  #1333 (permalink)  
JuliaHayes
 
Join Date: Jul 2008
Location: London
Posts: 12
Likes: 0
Received 0 Likes on 0 Posts
"'Learning a lesson from the past' seems secondary to bottom line profit and customer satisfaction."

From where I'm sitting, customer satisfaction seems to be at an all time low.
JuliaHayes is offline