flightlevelchange:
One lady in the Crown Lounge I would have to say was the worst of all, not prepared to listen, uninterested and frankly quite rude, i'd have to say the worst KLM staff member ever. All the other lounge staff were most helpful, going that extra mile evan under the circumstances.
I no doubt expect that was the same lady I had the misfortune to have dealt with. Her attitude and lack of respect was appalling.