not a con, a problem with their website which is still under investigation with IT.
Perhaps a note on the booking page to say that "there is currently a technical problem with the site and passengers wishing to book luggage one way should contact the call centre direct" would be a fairer solution. Sadly, most pax will grudgingly cough up the extra cash, so a nice ancilliary revenue stream?
I'm guessing that the problem is widely known amongst the centres staff and they really should have been briefed as to the correct course of action, including and especially new joiners. Ho hum.
Flybe do so many things well, including sadly these days, maximum revenue extraction.
Manx Crab - please pay attention - this is a public forum to discuss all things Flybe, NOT a place to air your dissatisfaction with service issues
Best just meekly accept and not mention it to anyone, there's a good chap.....