UK really need to think about what they want from their airports.
At the moment they are operated largely by a foreign company whose interests are in retail and screwing every last penny from the passenger, as in recently introduced drop off and pick up charges.
Government intervention is needed, get rid off the retail and use the space freed up to provide adequate de icing and queue free security.
BAA need a punishment tax imposed for their pathetic performance, which can be spent remodelling airports as places to travel from instead of being shopping malls.
Maybe its already too late, hub travellers will simply avoid Britain.