PPRuNe Forums - View Single Post - How does KLM get away with such poor customer service
Old 19th Dec 2010, 12:18
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azzbo
 
Join Date: Dec 2007
Location: Norwich
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I was stuck in Schiphol overnight 2 weeks ago in the last round of snow and KLM did really dot he best they could in the situation sticking us in the Park Plaza with nice dinner and breakfast, I called up the KLM reservations line whilst sorting the hotel out and was moved onto the first flight the next day.

Wouldn't want to sleep in that airport itself though, nasty.
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