I was beside you
I'm the English guy beside you. Jawad smiled a lot which is just his nature but didn't know much, he was trying to help with limited information. better than nothing!
I think the comment "shut your mouth" was basically a differnece in culture. I advised him not to speak like that to Europeans. Likewise the passenger who swore at him, he could of ended up in jail.
The lack of communication and concern for distressed passengers could have been handled better. Especially the lady who had been in a crash the last time she flew.
I hope you all got to where you wanted to be safely.
Adrian